You can find more information in our frequently asked questions.
Get your question answered quickly and easily to clarify your doubts. You can also leave your comments in the form and we will provide you with better technical support.
The first step in creating a website is organizing the information, establishing a menu structure. For example, if it's an informational site, you would create content such as About Us, Services or Products Offered, News Blog, and Contact Us (contact information). It's also important to provide images and a logo to establish brand identity using corporate colors.
If you choose one of the offered plans, you only pay once in two installments: an initial payment of 50% upon project commencement and the remaining 50% upon completion of the website or online store, based on the information, features, and prices described. The annual payment covers domain and hosting renewal, which is significantly less than the cost of website design and development.
If it's a news blog or an online store where information needs to be constantly updated, you can negotiate a monthly fee with the web agency Quality Diseño.
Since the website is created from the WordPress content manager, a user is generated so that the client can update the content.
First, a personalized consultation is offered, which has an additional cost if the user is unfamiliar with the platform. Otherwise, the user can access it at any time and change or add content as desired.
Within our official website we have a section for Terms and Conditions of Use, where we inform the client and our agency of the parameters and conditions to have a good understanding of the responsibility to deliver a good result from the service offered.
We also provide a service provision contract chosen by the client, with the clauses corresponding to the development of the project, clearly and in detail informing the commitments between the parties and the estimated delivery times.
We have several payment methods available depending on your preference, whether it be credit cards, debit cards, bank deposit or other cash or digital payment methods such as Daviplata or Nequi.
For payment of a web plan, it is recommended to cancel the 50% advance to start the project and the 50% upon completion of the website so that it is published within the hosting and with the registered domain name.
Once you have submitted your request through the form, we will contact you as soon as possible to diagnose the problem or issue affecting your website or corporate emails.
We offer a 3-month free technical support guarantee. If problems arise after that time due to misuse of the content manager, technical support will have an additional cost depending on the damage caused.
No. What we do is provide options that best suit your budget, but if you need to boost a business digitally that you are starting, we offer an economical plan with a landing page offering the benefits of your products or services, along with a contact or subscription form to generate leads or potential customers.
First, we provide a preliminary quote for the web project, marketing service, hosting and domain, or other.
A bill is then sent to the client specifying the cost of the web development or service, detailing the requirements, and the payment method for bank transfer. Optionally, a delivery note detailing the work performed, which serves as an invoice, is also sent.
If payment is made through the site's payment platform, it will then issue a purchase invoice with the customer's details and the service purchased.
Are you still having trouble getting the solutions you need?
For any questions related to Web Plans and Digital Marketing.
Technical support solutions or services can be referred to us personally by calling us during business hours.
The location of our main headquarters:
Call us for advice:
601 672 8763
Email us for more information:
contacto@qualitydiseno.com
Our goal is to maintain our services 100% of the time on air with the highest quality available. To achieve this, we are fully dedicated to having the best website design staff to guarantee the best service. Some website-related activities fall outside our scope, and for these, you should rely on qualified personnel working in those areas. We offer a 30-day technical support guarantee.
Contact for technical support: contacto@qualitydiseno.com
Business hours: Weekdays from 8:00 am – 6:00 pm.
The following activities are not part of the scope of the technical service:
- Loss of email and administration panel passwords
- Hacked email accounts, hacked websites, websites attacked with malware, viruses in general
- Problems with computer viruses on the computer from which you are accessing
- Damages caused by the customer or third parties
- Server outages at hosting and domain companies
- Content-related issues: Installation, updating, repair, migration, and review of third-party scripts such as forums, custom scripts, and CMS (Joomla, PostNuke, PHPNuke, WordPress, etc.)
- Internet access problems from your provider or ISP
- Problems accessing the Internet or network services due to LAN, router, proxy, or firewall configurations
- Training in web page design software (programs such as Dreamweaver, Fireworks, Photoshop, FTP programs)
Problems related to server software migrations or updates, version compatibility issues, or script repairs that render the system inoperable. The client must hire programming or webmaster services to make adjustments, as internet servers are updated at least twice a year due to the industry's constant push for performance and security improvements.
After the 90-day warranty period, support is not free; the price depends on the complexity of the service.
