{"id":7704,"date":"2022-02-08T12:58:01","date_gmt":"2022-02-08T17:58:01","guid":{"rendered":"https:\/\/qualitydiseno.com\/?page_id=7704"},"modified":"2023-11-09T19:49:19","modified_gmt":"2023-11-10T00:49:19","slug":"soporte-tecnico-preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.qualitydiseno.com\/en\/soporte-tecnico-preguntas-frecuentes\/","title":{"rendered":"Technical Support \u2013 Frequently Asked Questions"},"content":{"rendered":"
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\r\n Frequently Asked Questions <\/div>\r\n

\r\n \r\n \r\n You can find more information in our frequently asked questions.\r\n \r\n <\/span>\r\n <\/h3>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\n <\/div>\n
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Get your question answered quickly and easily to clarify your doubts. You can also leave your comments in the form and we will provide you with better technical support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\n <\/div>\n <\/div>\n <\/section>\n

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\r\n \r\n What information should I include when creating a new site? <\/i>\r\n <\/a>\r\n <\/div>\r\n

The first step in creating a website is organizing the information, establishing a menu structure. For example, if it's an informational site, you would create content such as About Us, Services or Products Offered, News Blog, and Contact Us (contact information). It's also important to provide images and a logo to establish brand identity using corporate colors.<\/p><\/div>\r\n <\/div>\r\n

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\r\n \r\n Do the web plans have a time period for frequent payments? <\/i>\r\n <\/a>\r\n <\/div>\r\n

If you choose one of the offered plans, you only pay once in two installments: an initial payment of 50% upon project commencement and the remaining 50% upon completion of the website or online store, based on the information, features, and prices described. The annual payment covers domain and hosting renewal, which is significantly less than the cost of website design and development.<\/p>

If it's a news blog or an online store where information needs to be constantly updated, you can negotiate a monthly fee with the web agency Quality Dise\u00f1o.<\/p><\/div>\r\n <\/div>\r\n

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\r\n \r\n How can I update my website independently? <\/i>\r\n <\/a>\r\n <\/div>\r\n

Since the website is created from the WordPress content manager, a user is generated so that the client can update the content.\u00a0<\/p>

First, a personalized consultation is offered, which has an additional cost if the user is unfamiliar with the platform. Otherwise, the user can access it at any time and change or add content as desired.<\/p><\/div>\r\n <\/div>\r\n

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\r\n \r\n What legal document is required to successfully complete a web project? <\/i>\r\n <\/a>\r\n <\/div>\r\n

Within our official website we have a section for Terms and Conditions of Use<\/a>, where we inform the client and our agency of the parameters and conditions to have a good understanding of the responsibility to deliver a good result from the service offered.<\/p>

We also provide a service provision contract<\/em> chosen by the client, with the clauses corresponding to the development of the project, clearly and in detail informing the commitments between the parties and the estimated delivery times.\u00a0<\/p><\/div>\r\n <\/div>\r\n <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\n <\/div>\n

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\r\n \r\n What are the payment options for a web plan or digital marketing service? <\/i>\r\n <\/a>\r\n <\/div>\r\n

We have several payment methods available depending on your preference, whether it be credit cards, debit cards, bank deposit or other cash or digital payment methods such as Daviplata or Nequi.<\/p>

For payment of a web plan, it is recommended to cancel the 50% advance to start the project and the 50% upon completion of the website so that it is published within the hosting and with the registered domain name.\u00a0<\/p><\/div>\r\n <\/div>\r\n

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\r\n \r\n What will happen when I submit my technical support request? <\/i>\r\n <\/a>\r\n <\/div>\r\n

Once you have submitted your request through the form, we will contact you as soon as possible to diagnose the problem or issue affecting your website or corporate emails.\u00a0<\/p>

We offer a 3-month free technical support guarantee. If problems arise after that time due to misuse of the content manager, technical support will have an additional cost depending on the damage caused.<\/p><\/div>\r\n <\/div>\r\n

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\r\n \r\n Can I get a free trial before buying a web plan? <\/i>\r\n <\/a>\r\n <\/div>\r\n

No. What we do is provide options that best suit your budget, but if you need to boost a business digitally that you are starting, we offer an economical plan with a landing page offering the benefits of your products or services, along with a contact or subscription form to generate leads or potential customers.<\/p><\/div>\r\n <\/div>\r\n

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\r\n \r\n What payment methods does the agency offer? <\/i>\r\n <\/a>\r\n <\/div>\r\n

First, we provide a preliminary quote for the web project, marketing service, hosting and domain, or other.\u00a0<\/p>

A bill is then sent to the client specifying the cost of the web development or service, detailing the requirements, and the payment method for bank transfer. Optionally, a delivery note detailing the work performed, which serves as an invoice, is also sent.<\/p>

If payment is made through the site's payment platform, it will then issue a purchase invoice with the customer's details and the service purchased.\u00a0<\/p><\/div>\r\n <\/div>\r\n <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\n <\/div>\n <\/div>\n <\/section>\n

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\r\n \r\n \r\n Are you still having trouble getting the solutions you need?\r\n \r\n <\/span>\r\n <\/h3>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\n <\/div>\n
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For any questions related to Web Plans and Digital Marketing.
Technical support solutions or services can be referred to us personally by calling us during business hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\n <\/div>\n <\/div>\n <\/section>\n

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\r\n The location of our main headquarters: <\/h3>\r\n
167a Street 17, Tober\u00edn - Usaqu\u00e9n Bogot\u00e1 DC, Colombia.<\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\r\n Call us for advice: <\/h3>\r\n
310 785 544\n\n601 672 8763<\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\r\n Email us for more information: <\/h3>\r\n
webmaster@qualitydiseno.com\n\ncontacto@qualitydiseno.com<\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\n <\/div>\n
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